As part of our commitment to providing truly superior service, we make every effort to ensure that your withdrawal request is processed as quickly and efficiently as possible. To withdrawal, navigate to your account page on RadPoker.com and select "
All withdrawals undergo an internal auditing process to ensure compliance with fraud prevention, anti-money laundering, counter-terrorism financing, and other legal obligations and regulatory requirements. As a result, withdrawals generally take 24 hours to process. However, in some cases, such as when a player deposits via instant SEPA, we may have to wait until the funds are in our bank account.
Games can process all withdrawals from Monday to Friday, from 9:00 AM to 6:00 PM CET. Weekends are excluded for bank and credit card transactions, which means that any withdrawals made over the weekend will be processed on business days. E-wallets and cryptocurrencies are always operational, and we also process withdrawals on weekends. Games & More BV has a multi-level authorization for deposit and withdrawal payments, which means that all customer withdrawals must go through a 24 to 96-hour authorization process. Customer withdrawals should be executed promptly and in accordance with the rules prescribed by the withdrawal policy and payment details policy.
The maximum processed withdrawal amount for a player is $6,000 per 7 days and €/$/fr 15,000 per 30 days, unless otherwise specified in the promotional Terms and Conditions, where exceptions may be made for players with higher VIP status and players who win a progressive jackpot.
For larger withdrawals,RadPoker may split the amount into smaller withdrawals to facilitate the request. However, any withdrawal fees incurred will not be increased as a result of this segmentation.
Customers are required to verify their identity immediately after creating an account with us. The first step is the registration form, and depending on the payment methods used, there are various limits and parameters as to when and if we request KYC. A successful deposit through instant SEPA accounts such as verified ID and POA. We have the right to request further explanations and/or supporting documents regarding the customer's identification, payment method, source of funds or wealth, and/or any other information we deem necessary to fulfill our legal obligations and regulatory requirements.
WHEN FILLING OUT THE FORM FOR CASHOUT VIA BANK TRANSFER, IT IS NECESSARY TO FILL OUT BOTH THE IBAN AND SWIFT NUMBERS, NOT JUST ONE OF THEM.
If you encounter any obstacles while filling out the form or notice that your payment has not been processed for any reason, please contact our payment service via email - support@RadPoker.com.
Standard Verification Documents
Photographic Identification: A copy of a valid identification document with a photograph is required. This biometric document can consist of a scanned Passport, Driver's License, or ID Card/Residence Card. Specifically, it is the ID's photo page that we require for our checks. Please ensure that your full name, photograph, complete address, and signature are visible on the document.
Proof of Address: This can be presented in the form of a utility bill, bank statement, or credit card statement. It must be a recent document (last 3 months) showing your full name and address as registered in your account with us. If you provide a credit card bill, make sure to blur out the middle eight numbers of the credit card.
Authenticated Documentation: Your documents may need to be authenticated by a duly qualified notary/solicitor, signed, and stamped as proof of legitimacy upon our request.
Please keep the following in mind:
We do not accept black and white scans.
The documents must be a PDF file or an image of the document.
Screenshots cannot be accepted.
We need both sides of the cards signed, we need to see